1. General Provisions
1.1. The provisions of these Terms and Conditions (“Terms”) apply to every Contract concluded between the Buyer and the Seller. Before placing an Order, the Buyer must familiarize themselves with these Terms and the Privacy Policy (see Clause 3.1), ensure that they understand and accept their provisions, and confirm this when submitting the Order. The Seller assumes no risk or liability if the Buyer places an Order without reading the Terms and Privacy Policy, even though the opportunity to do so was provided.
1.2. Parts of these Terms numbered 3 (“Personal Data Processing”), 8 (“Right of Withdrawal. Returns”), and 9 (“Return of Non-Conforming Goods”) do not apply to a Buyer who, under the laws of the Republic of Lithuania, is not recognized as a Consumer. In relations between a Buyer recognized as a Business under Lithuanian law and the Seller, the provisions of these parts of the Terms do not apply; in such cases, general provisions of purchase–sale contracts under the Civil Code of the Republic of Lithuania and other commercial law provisions governing business-to-business relations shall apply. No provision of these Terms shall be interpreted as granting additional rights to a Business Buyer that are intended solely for Consumers, unless explicitly stated otherwise.
1.3. Contracts in the Online Store are concluded electronically, in accordance with the provisions of the Civil Code of the Republic of Lithuania regulating distance contracts, and in line with the “Retail Trade Rules” approved by the Resolution No. 90 of the Government of the Republic of Lithuania on 10 February 2021.
1.4. By placing an Order in the Online Store and checking the box confirming “I have read and agree to the Terms and Conditions and Privacy Policy,” the Buyer confirms that they have read, accept, and undertake to comply with these Terms and the Privacy Policy. Once confirmed, these Terms become an integral part of the Contract. If the Buyer does not accept the Terms and Privacy Policy, they cannot proceed with the Order, and the Seller has no obligations toward the Buyer.
1.5. When providing information or documents to the Buyer by email or other means (call and/or SMS), the Seller uses the contact details provided by the Buyer. The Buyer is responsible for the accuracy of the data and contact information provided. The Buyer bears responsibility for any consequences arising from incorrect or inaccurate data.
1.6. The Seller reserves the right to change these Terms at any time by publishing the updated Terms on the Online Store website. Changes take effect from the moment of publication and apply to all new Contracts concluded after publication.
2. Personal Data Processing
2.1. The Seller processes personal data in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania and the EU General Data Protection Regulation (GDPR).
2.2. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. Before placing an Order, the Buyer must familiarize themselves with the Privacy Policy and ensure that all its provisions are understood and acceptable, confirming this upon Order submission as indicated in Clause 1.4.
3. Conclusion of Contract
3.1. A key condition for concluding a Contract between the Buyer and the Seller is the Seller’s confirmation of the Order. By selecting the goods in the Online Store, the Buyer reviews and accepts these Terms, adds goods to the cart, provides personal and delivery details, and selects a payment method. Upon receiving the Order, the Seller informs the Buyer by email or other means (call/SMS) of the Order receipt and its assigned number. This notification does not constitute Order confirmation. The Seller checks whether the ordered goods can be provided under the stated conditions, and only after receiving confirmation from the supplier does the Seller send an Order confirmation to the Buyer. The Contract is considered concluded when the Seller confirms the Order. If the Order is not confirmed, the Contract is deemed not concluded. If the Buyer has already paid, the Seller shall refund the payment within three business days from the Seller’s notification.
4. Goods and Prices
4.1. Product images in the Online Store are for illustration purposes only. The actual size, shape, color, or other characteristics of the goods may differ due to display differences or other technical reasons.
4.2. All products displayed in the Online Store are available for purchase unless explicitly stated otherwise. If, after Order confirmation, it becomes impossible to provide the goods due to circumstances beyond the Seller’s control (e.g., out-of-stock, supply disruptions, or significant market price changes), the Buyer is immediately informed by email or other means (call/SMS), the Order is canceled, and the Contract is deemed terminated without any compensation. If prepayment has been made, the Seller refunds the amount within three business days.
4.3. If the Seller cannot deliver the goods due to important circumstances, they may offer a similar or equivalent product, informing the Buyer immediately. If the substitute product is more expensive, the Buyer pays the difference; if cheaper, the Seller refunds the difference. If the Buyer refuses the substitution, the Seller refunds the payment, and the Order is canceled.
4.4. Product prices may change; however, such changes do not affect already concluded Contracts. Price changes after Order confirmation occur only in exceptional cases (technical errors, obvious mistakes, or other objective reasons). The Seller informs the Buyer immediately and offers to cancel or reconfirm the Order at the updated price. If the Buyer does not reconfirm, the Seller may cancel the Order and terminate the Contract, refunding the payment within three business days.
4.5. If prepayment is required after Order confirmation, the Seller informs the Buyer, and the order is executed only upon receiving full payment. If the Buyer refuses, the Order is canceled without compensation.
5. Delivery
5.1. Information about shipping and delivery times is indicative and not binding for the Seller.
5.2. The Buyer may choose any delivery method listed in the Online Store.
5.3. If choosing DPD home delivery:
Buyer specifies the exact delivery address.
Upon delivery, the Buyer must present a valid ID (passport, driver’s license, or ID card). If another person receives the goods, their full name must be specified.
Buyer checks the package for visible damage before signing.
If goods weigh more than 30 kg, Buyer is responsible for carrying them or arranging additional services.
Delivery fees do not include additional carrying into the building; such services are extra.
If the Buyer cannot receive the goods, they may reschedule or redirect to a DPD Pickup point.
5.4. Buyer may collect goods free of charge from the physical store. Collection must occur within 5 business days of notification; otherwise, the Order is canceled, and prepayments refunded within three business days.
5.5. Rules for Omniva, LP EXPRESS, DPD Pickup parcel terminals:
Max weights: Omniva & LP EXPRESS <30 kg, DPD Pickup <31.5 kg
Collection deadlines: Omniva – 7 calendar days, LP EXPRESS – 3 days, DPD Pickup – 5 days
5.6. Ownership transfers to Buyer upon delivery. Risk of accidental loss or damage passes at the same moment.
5.7. Buyer must check the condition and quantity of goods upon receipt. Failure to inspect limits later claims.
5.8. If damage is discovered after opening the package, Buyer may exercise withdrawal rights under Clause 8.
6. Payment
6.1. Payment methods:
Cash in MB EP TRADE stores (limit €4999 per cash transaction) or unlimited card payments
Online banking (SEB, Swedbank, Luminor)
Credit card online (Lithuanian banks)
Bank transfer to Seller’s account listed on the proforma invoice
6.2. For bank transfers, order execution begins after funds are received.
8. Right of Withdrawal. Returns
8.1. Consumer may withdraw from the Contract within 14 calendar days without reason, in accordance with Civil Code Article 6.22810 (3). Certain contracts are excluded (Article 6.22810 (2)).
8.2. Buyer must notify Seller in writing of withdrawal, using a clear statement or the sample form. Return documentation must include proof of purchase.
8.3. Buyer sends goods back to Seller within 14 calendar days. Delivery deadlines count as met if shipment is sent before expiry.
8.4. Seller refunds all payments including standard delivery costs (excluding extra costs for non-standard delivery chosen by Buyer) within 14 calendar days.
8.5. Buyer covers return shipping for goods in good condition.
8.6. Buyer is responsible for decreased value due to actions beyond normal inspection. Goods must be returned in original, unused condition, with all accessories and gifts.
9. Return of Non-Conforming Goods
9.1. Handled in accordance with Civil Code Articles 6.363–6.364 and “Retail Trade Rules” approved by Government Resolution No. 90 (10 Feb 2021).
9.2. Seller is liable for defects discovered within 2 years.
9.3. Minor defects do not entitle termination.
9.4. Buyer may demand: repair, replacement, price reduction, or refund.
9.5. Buyer chooses only one remedy; choice must be indicated upon return. Seller may offer alternatives if the chosen remedy cannot be executed.
9.6. Price differences during replacement must be settled by the Buyer.
9.7. Refund of defective goods within 14 days; Seller bears costs of return.
9.8. Buyer submits free-form return request indicating reason and chosen remedy, including proof of purchase and warranty documents.
10. Other Provisions
10.1. These Terms are governed by Lithuanian law.
10.2. Terms do not limit Buyer’s rights under Lithuanian law.
10.3. If any clause is deemed illegal or unenforceable, remaining clauses remain valid.
10.4. Disputes resolved according to Lithuanian law.
10.5. Disputes between Buyer and Seller initially resolved by negotiation within 14 days.
10.6. Consumers may submit complaints to the State Consumer Rights Protection Authority or the EU ODR platform: https://ec.europa.eu/odr/
.